Professor Keith Willett, NHS England's director for acute episodes of care, does not think that the NHS has done much to make people aware about where they should first go for medical care.

Professor Willett said he is aware of a number of hospitals where patients who can be treated in general ward are found to be coming to A&E wards.

There are a number of patients who can be treated by paramedics. This will help in reducing the pressure from A&E wards. All these things happen as they are not aware where from they should receive medical care.

This happens due to a reason that health care system has not made itself available to them. Professor Willett suggested an idea that parents should make a call first in order to know about where they should approach for their condition.

By taking this step, there will be less pressure on GPs as well as on A&E units. Pressure reduction is need of the hour.

"We would look to the public to understand the issues and when the situation does get difficult, to take the advice that I've suggested about phoning first, to get to the right advice", said Professor Willett.