Complaints in health service were recently thoroughly reviewed, following which it has been suggested that the NHS should provide all its patients with a pen and a paper.

Experts said the patients should have two things by their bed so that they could note down any kind of complaint against care quality there and then.

Almost a decade of failure has appeared in the report. The same raised concerns among NHS manager, Labour MP Ann Clwyd and former nurse Professor Tricia Hart. Therefore, warning has been given by them that health service was in need of bringing a major change in the way of complaint handling.

NHS has been suggested a number of things, which could help it enhance the way it looks at complaints and responds to the same. But, the report still focused at making patients confident while they discuss any of their concerns.

It is being said that patients should be aware about whom to contact to open up about their issue. Besides, they should be given the pen and paper for immediate note down of the complaint. “Our proposals put patients firmly into the driving seat at every level as never before, and we now expect to see progress within 12 months’ time”, stated Ms. Clwyd.