Microsoft rebuffs Consumer Reports findings of Surface devices

Technology major Microsoft Corporation has rebuffed Consumer Reports findings on its popular Surface range of tablets and laptops. Consumer Reports recently removed its “recommended” badge from the whole array of Surface PCs of Microsoft, saying the hardware was less reliable than other computer brands.

In the newly released report, Consumer Reports stated that it conclusion was based on a survey of 90,000 laptop and tablet owners. In the survey, it found nearly 25 per cent of Surface users facing problems by the end of the 2nd year of ownership.

Surface chief Panos Panay said the company disagreed with Consumer Reports’ findings, and stressed that the company firmly stood behind the quality as well as reliability of the array of Surface devices.

Disagreeing with the findings, Panay said, “While we respect Consumer Reports, we disagree with their findings. In the Surface team we track quality constantly, using metrics that include failure and return rates …”

Panay also stressed that the Surface Pro 4 and Surface Book ranked very high in customer contentment based on commissioned research from IPSOS, but that such arguments will likely be of no help to reverse Consumer Reports’ recommendation.

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